Refund Policy

Car Rental Pro Refund Policy

If you wish to cancel before your rental pickup time, you must cancel online or by calling the customer service number. Once canceled, expect the refund to the same credit card used to prepay your vehicle within approximately seven to ten business days. If you choose to cancel a prepaid reservation before the rental pickup time, you will incur a $15 processing fee. If you do not cancel the reservation before the time of pickup and the rental vehicle is not picked up on the rental date, you will incur a minimum $15 processing fee, and the entire prepaid amount could be forfeited. If you return the vehicle before the original booked return date, there is no refund of any payment portion. Excluded services cannot be prepaid; if accepted, you must pay locally at the time of rental. Debit cards are not valid forms of payment for prepaid rates.